Refund Policy
Last updated:
Draft under legal review. This page may still change.
This policy applies to the digital licences sold for the applications published by Tisnel LLC, currently Afus.
1. What we sell
We sell digital products only: yearly licences for our apps, paid once, never renewed automatically. A licence is activated in the app and linked to the shop account. Nothing physical is shipped, so there is no shipping policy and no shipping cost.
2. Try before you buy
Every new Afus shop gets a 30-day free trial of the Pro plan, without any payment details. We encourage you to use it before buying.
3. How licences are paid
- Online on afus.app, through Polar. Polar is the merchant of record: it is the seller of record for the transaction, processes the payment, sends the receipt and issues refunds to the original payment method.
- From a local reseller, with an activation code. You pay the reseller directly (for example in cash or by mobile money), and the reseller gives you a code to enter in the app.
4. 14-day refund
You can get a full refund within 14 days of your purchase if the licence has not been used to record more than 30 sales. [À VALIDER : seuil de 30 ventes]
Within the same 14 days, you are also refunded, whatever the number of sales, if a technical problem prevents normal use of the app, you reported it to us, and we could not fix it within a reasonable time, as provided in the Afus terms.
After 14 days, the remaining period of a licence is not refunded, except where the law requires it.
5. Activation codes bought from a reseller
A code paid in cash or by mobile money to a reseller can only be refunded by that reseller, under the reseller's own conditions: we never receive that payment, so we cannot refund it. If a code does not work, write to us and we will fix or replace it.
6. How to ask for a refund
Write to contact@tisnel.com with the name of your shop, the email of your account, the date of purchase and, for an online purchase, the order number shown on the Polar receipt.
7. Processing time
We answer every refund request within 5 business days. Once a refund is approved, it is issued through Polar to the payment method you used. The time it takes to appear on your account depends on your bank or card issuer. [À VALIDER : délai de remboursement indiqué par Polar]
8. What happens after a refund
The refunded licence is removed from the shop. Your shop data is not deleted: you can still view and export it, and buy a licence again at any time.
9. Your legal rights
This policy does not limit the rights that the law gives you as a consumer, such as a right of withdrawal under Moroccan law no. 31-08 or European Union law where they apply. If this policy and the Afus terms differ on a point, the rule that is more favourable to you applies.
10. Contact
Tisnel LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA · contact@tisnel.com